{"id":11499,"date":"2026-10-23T16:58:00","date_gmt":"2026-10-23T16:58:00","guid":{"rendered":"https:\/\/eightelevengroup.instaging.io\/jobs\/job\/a1wcv0000018u2reaa-analyst-end-user-client-business-applications-dublin-ohio\/"},"modified":"2026-10-23T18:12:45","modified_gmt":"2026-10-23T18:12:45","slug":"a1wcv0000018u2reaa-analyst-end-user-client-business-applications-dublin-ohio","status":"publish","type":"job_listing","link":"https:\/\/eightelevengroup.instaging.io\/jobs\/job\/a1wcv0000018u2reaa-analyst-end-user-client-business-applications-dublin-ohio\/","title":{"rendered":"Analyst, End User Client (Business Applications)"},"content":{"rendered":"<p><strong style=\"font-family: Calibri, sans-serif;\">Analyst, End User<\/strong><\/p>\n<p><strong style=\"font-family: Calibri, sans-serif;\">Location:\u00a0\u00a0100% Remote\u00a0<\/strong><\/p>\n<p><strong style=\"font-family: Calibri, sans-serif;\">Rate: $19-21\/hr.\u00a0<\/strong><\/p>\n<p><strong style=\"font-family: Calibri, sans-serif;\">Resume deadline: November 23, 2026<\/strong><\/p>\n<p><\/p>\n<p><strong style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">About the Role:<\/strong><span style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">This is a customer-focused IT support role responsible for providing technical assistance to end users utilizing the proprietary ordering applications. The IT Service Center Analyst serves as the first point of contact for customer issues, troubleshooting technical concerns, documenting incidents, and collaborating with internal support teams to ensure timely resolution.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">What You\u2019ll Do:\u00a0<\/strong><span style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Provide professional and positive technical support to customers via phone and ticketing systems<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Troubleshoot and resolve issues related to customer ordering applications, login access, reporting tools, and system functionality<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Answer questions regarding system procedures, online transactions, system status, and downtime processes<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Escalate complex issues to Level 2 support teams when appropriate<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Document incidents, resolutions, and customer interactions within the ticketing system<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Partner with end users to understand business requirements and align technology solutions<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Assist with password resets, account unlocks, and general user account management<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Maintain service levels and follow established support processes and procedures<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">Deliver exceptional customer service while managing multiple requests in a fast-paced environment<\/span><\/p>\n<p><strong style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">\u00a0<\/strong><\/p>\n<p><strong style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">What You Bring:\u00a0<\/strong><span style=\"font-size: 14pt; font-family: Calibri, sans-serif;\">\u00a0<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 10.5pt;\">\u00a0Minimum of 2 years of experience in a Global IT Service Desk, Help Desk, or Call Center support environment<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 10.5pt;\">\u00a0Experience supporting end users in a customer-facing technical support role<\/span><\/p>\n<p><span style=\"font-size: 10.5pt; font-family: Symbol;\">\u00b7<\/span><span style=\"font-size: 10.5pt;\">\u00a0Previous call center experience preferred<\/span><\/p>\n<p><span style=\"font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><span style=\"font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 10.5pt;\">Top Skills \/ Experience:<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 10.5pt;\">Strong troubleshooting, analytical, and problem-solving skills<\/span><\/li>\n<li><span style=\"font-size: 10.5pt;\">Excellent verbal and written English communication skills<\/span><\/li>\n<li><span style=\"font-size: 10.5pt;\">Experience with Microsoft technologies including O365, Microsoft Teams, and OneDrive<\/span><\/li>\n<li><span style=\"font-size: 10.5pt;\">User account administration experience including password resets and account unlocks<\/span><\/li>\n<li><span style=\"font-size: 10.5pt;\">Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms<\/span><\/li>\n<li><span style=\"font-size: 10.5pt;\">Ability to work independently in a remote environment<\/span><\/li>\n<li><span style=\"font-size: 10.5pt;\">Technical certifications (CompTIA A+, ITIL, etc.) preferred<\/span><\/li>\n<li><span style=\"font-size: 10.5pt;\">Ability to accommodate flexible scheduling requirements<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 10.5pt; font-family: Calibri, sans-serif;\">#LI-OL1<\/span><\/p>\n","protected":false},"author":0,"featured_media":82,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Dublin, 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