Product Support Engineer

Remote (EST or CST time zone preferred)

This is a Remote role.

Compensation: $25 - $35 per hour

ABOUT THE ROLE

Our client, a Fortune 100 healthcare leader, is seeking a remote Product Support Engineer to join a high-performance software development and systems engineering team. In this role, you will manage systems operations, maintenance, and application support for a commercial software platform serving the healthcare sector. You will be responsible for troubleshooting, diagnosing, and resolving issues in cloud-based environments using Microsoft, Cloud, and Web technologies. As an active member of an agile team, you will collaborate cross-functionally with operations, development, and business teams to address critical production issues and contribute to the ongoing development and support of state-of-the-art technology platforms. This position is best suited for individuals located in the EST or CST time zones.

WHAT YOU'LL DO

• Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance
• Troubleshoot, diagnose, and resolve production issues, serving as the first line of defense in identifying root causes
• Collaborate cross-functionally with support, development, and business teams to efficiently address customer issues
• Actively participate as a member of a high-performance software development and support team in an agile environment
• Support, maintain, and contribute to the development of software technology platforms utilizing Microsoft, Cloud, and Web technologies for global healthcare markets
• Develop and maintain applications using the Microsoft .NET framework, C#, Angular, and SQL
• Apply structured, methodical approaches to systems development and troubleshooting
• Quickly learn and adapt to complex system architectures
• Utilize tools such as Postman, HTML5, and REST APIs for application support and integration

WHAT YOU BRING

• Bachelor's degree or higher from an accredited university, or High School Diploma/GED with a minimum of 3 years of software development experience
• Experience developing applications using Microsoft .NET framework and C#
• Experience working with Angular across various web platforms
• Experience with SQL and relational databases
• 1+ years’ experience supporting commercial applications in a Microsoft environment (preferred)
• Exceptional analytical and problem-solving skills
• Structured, methodical approach to systems development and troubleshooting
• Ability to quickly learn and adapt to complex architectures
• Experience with Postman, HTML5, and REST APIs (preferred)
• Ability to work cross-functionally with support, development, and business teams
• Experience supporting, maintaining, and developing cloud-based software platforms

WHAT'S IN IT FOR YOU

• Competitive medical, dental, and vision insurance plans
• Health Savings Account (HSA) and Dependent Care FSA options
• Supplemental coverage to fit your needs
• 401k plan with company match, fully vested upon eligibility
• Paid time off, sick time, and paid company holidays
• Employee Assistance Program (EAP) offering virtual counseling, financial and legal services, life coaching, and more

ADDITIONAL INFORMATION

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO STATEMENT

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

PAY DISCLAIMER

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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